Hayes StreetNeutral Bay, Sydney

Check-in: After 3:00pm Check-out: Before 10:00am No smoking No parties or events No pets allowed Maximum of 3 guests sleeping at the property, plus up to 1 day visitor (maximum 4 people on-site at any time) Only registered guests may stay; additional visitors must be advised and approved in writing prior to arrival Please keep noise to a minimum in common areas, especially after 9pm, and avoid loitering in shared spaces or out the front of the building All guests must review and accept the booking Terms and Conditions via the Pre-arrival check-in form, and provide valid ID and card details for a temporary pre-authorisation security deposit As per the NSW Short-Term Rental Accommodation Act 2020, all guests are required to comply with these rules; for extra guests or day visitors, we must be informed for liability purposes Smoking evidence found by cleaners (ash, butts or smell) may incur a $500 fine Early check-in or late check-out requests must be arranged in advance and may incur a charge Date changes: Only accommodated if check-in is more than 1 month away, subject to approval and a possible surcharge Cancellation policy (for direct bookings only — third-party platform bookings, e.g. Airbnb or VRBO, follow that platform's policy instead): Bookings made within 30 days or less of check-in: no refund Cancel within 7 days of booking (and more than 30 days before check-in): full refund Cancel after 7 days from booking (and more than 30 days before check-in): 50% refund of the accommodation fee plus the cleaning fee Cancel within 48 hours of check-in: no refund Breaching any house rule may result in guests being asked to leave, with no refund of unused nightly rates