To book accommodations on StayLonger, you must:

• Be at least 18 years old
• Provide valid government-issued identification
• Complete identity verification when required
• Have a valid payment method
• Not be on any restricted or prohibited user lists

Creating an account is required to make bookings. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your account information accurate and up-to-date

To ensure community safety, we may require identity verification including:

• Government-issued photo ID (passport, driver's license)
• Selfie verification
• Phone number verification
• Additional documentation as needed

Verification typically takes 1-2 business days. Bookings cannot be confirmed until verification is complete.

To complete a booking:

• Search for properties using our filters (location, dates, guests, amenities)
• Review property details, photos, amenities, and house rules carefully
• Select your desired dates (minimum 30 nights for extended stays)
• Review the total cost including all fees and charges
• Provide accurate guest information and special requests
• Enter valid payment details
• Review and accept these Guest Terms

A booking is confirmed when:

• The host accepts your booking request (typically within 24 hours)
• Your payment is successfully processed
• You receive a booking confirmation email from StayLonger
• Required security deposit (if applicable) is authorized

Hosts may decline booking requests at their discretion. If declined, any charges will be fully refunded within 5-7 business days.

The number of guests must not exceed the maximum occupancy stated in the property listing. Additional guests must be:

• Disclosed at the time of booking
• Approved in advance by the host
• May incur additional charges

Unauthorized guests may result in immediate booking termination without refund.

The total cost of your booking includes:

• Nightly rate × number of nights
• Service fee (calculated as percentage of subtotal)
• Cleaning fee (if applicable)
• Additional guest fees (if applicable)
• Pet fees (if applicable and approved)
• Applicable taxes and surcharges

All costs are displayed in Australian Dollars (AUD) before you confirm your booking. There are no hidden fees.

For extended stays (30+ nights):

• First month's rent + service fee + security deposit due at booking
• Subsequent monthly payments charged automatically 7 days before each monthly anniversary
• Final month's payment adjusted for exact number of days
• All payments processed via our secure payment partner Stripe

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfers (for approved bookings only)

Payment information is securely stored and encrypted. We do not store complete credit card details on our servers.

If any payment fails during your stay:

• You will be notified immediately via email and SMS
• You have 48 hours to provide alternative payment
• Failure to pay may result in booking termination
• You remain liable for all payments due

• More than 30 days before check-in: Full refund minus service fee
• 14-30 days before check-in: 50% refund of accommodation cost (service fee non-refundable)
• Less than 14 days before check-in: No refund
• Service fees: Non-refundable in all cases

For bookings during your stay (after check-in), if you need to leave early:

• Provide at least 30 days' notice to the host and StayLonger
• You are responsible for payment for 30 days from notice date
• No refund for unused nights within the 30-day notice period
• Security deposit returned after property inspection

If a host cancels your confirmed booking:

• Full refund of all payments made
• Assistance finding alternative accommodation
• Possible compensation for inconvenience (at our discretion)

We strongly recommend purchasing comprehensive travel insurance that covers:

• Trip cancellation and interruption
• Medical emergencies
• Lost or delayed baggage
• Travel delays

Standard check-in details:

• Check-in time is specified in your booking confirmation (typically 3:00 PM or later)
• Access instructions will be sent 24-48 hours before arrival
• Self check-in available at most properties
• Early check-in may be available by arrangement (additional fees may apply)
• Photo ID must be presented if meeting host in person

Standard check-out requirements:

• Check-out time specified in booking confirmation (typically 10:00 AM)
• Remove all personal belongings and rubbish
• Leave property in clean and tidy condition
• Return all keys, access cards, and remotes
• Turn off all lights and appliances
• Lock all doors and windows
• Report any damage or issues that occurred during stay

Late check-out may be available by prior arrangement and may incur additional charges.

As a guest, you must:

• Treat the property with care and respect
• Comply with all house rules provided by the host
• Respect neighbors and maintain reasonable noise levels
• Follow local laws, ordinances, and regulations
• Not engage in illegal activities
• Not disturb other residents or neighbors

The following are strictly prohibited:

• Smoking indoors (unless explicitly permitted)
• Parties or events without prior written approval
• Commercial activities or photo/video shoots
• Subletting or unauthorized guests
• Illegal drug use or excessive alcohol consumption
• Activities that violate house rules or disturb neighbors

• Pets only allowed if explicitly approved by host
• Pet fees must be paid in advance
• All pets must be disclosed at booking
• Guests responsible for all pet damage
• Pets must be supervised and controlled at all times

Properties are leased for residential, extended stay purposes only. You may not:

• Conduct business operations or commercial activities
• Use the property for events, parties, or gatherings without approval
• Sublet or allow unauthorized persons to stay
• Use the property in any way that violates local zoning laws

You must:

• Report any damage, defects, or maintenance issues immediately
• Use all appliances and equipment according to instructions
• Not attempt repairs without host authorization
• Maintain reasonable cleanliness standards
• Report safety hazards immediately

Most properties require a security deposit to cover potential damage or additional cleaning:

• Amount specified in booking confirmation (typically $500-$2,000)
• Held via credit card pre-authorization or direct payment
• Released 7-14 days after check-out following inspection
• Deductions made only for documented damage or excessive cleaning

You are responsible for any damage caused to the property or its contents during your stay, including damage caused by:

• You, members of your party, or guests
• Your pets (if permitted)
• Negligence or misuse of property or equipment

If you damage something:

• Report it immediately to the host and StayLonger
• Take photos of the damage
• Do not attempt unauthorized repairs
• Cooperate with any insurance claims

Prompt reporting of accidental damage is appreciated and may result in more lenient handling.

If damage costs exceed your security deposit, you remain liable for the additional amount. We may pursue recovery through legal means if necessary.

To the fullest extent permitted by Australian law:

• StayLonger acts as a booking facilitator and is not responsible for property condition or safety
• We do not guarantee properties will meet your expectations
• We are not liable for injuries, losses, or damages during your stay
• We are not responsible for loss or theft of personal belongings
• We are not liable for utility disruptions beyond our control

This limitation does not exclude liability for fraud, gross negligence, or rights under Australian Consumer Law.

You are strongly advised to obtain:

• Travel insurance covering cancellations and medical emergencies
• Personal liability insurance
• Contents insurance for personal belongings
• Renters insurance for extended stays

You may terminate your booking in accordance with our cancellation policy. Early departure does not entitle you to refunds unless covered by insurance.

We or the host may terminate your booking immediately without refund if you:

• Breach these Guest Terms
• Violate house rules or local laws
• Engage in disruptive, dangerous, or illegal behavior
• Exceed maximum occupancy without authorization
• Cause significant damage to the property
• Disturb neighbors or other residents
• Provide false information

In such cases, you must vacate immediately and forfeit all payments.

We reserve the right to suspend or terminate your account for violations of these terms, fraudulent activity, or misuse of the platform.