HOST FAQ

Find answers to common questions about hosting with Staylonger

Getting Started

Learn the basics of hosting with Staylonger

Listing Your Property

Creating and managing your property listings via an approved PMS

Pricing, Fees & Payments

Understanding fees, payouts, and pricing

Bookings & Cancellations

Managing bookings and cancellation policies

Guest Management

Working with guests, house rules, and property conditions

Host Obligations

Core responsibilities, insurance, and warranties

Legal & Tax

Legal compliance and tax obligations

Platform Use & Restrictions

Platform usage guidelines and restrictions

Data & Privacy

Data storage, backups, and guest privacy

Cancelling Host Services

Ending your Staylonger services and account termination

Liability & Indemnity

Liability limits and indemnity terms

Support & Disputes

Getting help and resolving disputes

General Terms

Other general terms, assignment, Force Majeure, and current terms

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Our support team is here to help

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HOST FAQ

Getting Started

What is Staylonger?

What's Staylonger's role?

What can I list?

What law governs my Host Agreement?

Listing Your Property

How do I list?

Who controls listing content?

Can I edit on the Platform?

What if my listing is inaccurate?

Can Staylonger remove my listing?

Who owns the listing content?

Pricing, Fees & Payments

What does Staylonger charge?

Can fees change?

How do I set my rate?

When do I get paid?

What's the Security Hold?

How do I claim for damage?

What if a Guest overstays?

What other charges might apply?

Bookings & Cancellations

What are Instant Bookings?

Can Guests change dates?

How do guest cancellation refunds work?

How does rate recalculation work after Minimum Stay?

Can I cancel a confirmed booking?

When am I responsible for a cancellation?

What happens if I'm responsible?

How much notice is required to end an ongoing booking?

Guest Management

Will I know who's booking?

Does Staylonger screen Guests?

What's the difference between House Rules and Property Conditions?

How do I message Guests?

What is the No Parties policy?

What are the key Guest obligations?

Host Obligations

What are my core obligations?

What insurance must I maintain?

What warranties am I giving?

Legal & Tax

What are my legal obligations as a Host?

What are my tax obligations?

Does Staylonger collect tourist taxes?

What if I don't provide tax info?

Platform Use & Restrictions

What am I not permitted to do?

Can I book Guests directly?

What if I misuse the Platform?

Data & Privacy

How is my data stored?

Are backups available if data is lost?

What third-party services does Staylonger use?

How is Guest data handled?

Cancelling Host Services

How do I cancel my Staylonger services?

What happens to my existing bookings?

Can Staylonger terminate my account?

What are my obligations after cancellation?

Can I retrieve data post-cancellation?

Liability & Indemnity

What does Staylonger warrant?

What's not guaranteed?

What is Staylonger's liability cap?

What am I indemnifying Staylonger for?

Does Australian Consumer Law apply?

Support & Disputes

How do I contact Staylonger support?

How are notices given?

What if I have a dispute with a Guest?

What are the dispute resolution steps?

General Terms

Can I list on other platforms?

Can I assign my rights?

How is joint and several liability treated?

What happens in a Force Majeure event?

Where are the current Terms and Policies?

STILL HAVE QUESTIONS?