HOST FAQ

Find answers to common questions about hosting with StayLonger

Getting Started

Learn the basics of hosting with StayLonger

Listing Your Property

Creating and managing your property listings

Pricing & Fees

Understanding fees, payments, and pricing

Bookings & Reservations

Managing bookings and reservations

Guest Management

Working with guests and property conditions

Your Obligations as a Host

Legal requirements and host responsibilities

Legal & Compliance

Tax obligations and legal requirements

Platform Use & Restrictions

Platform usage guidelines and restrictions

Data & Privacy

Data storage and privacy information

Cancellation & Termination

Cancellation policies and account termination

Liability & Indemnity

Understanding liability and legal protections

Support & Disputes

Getting help and resolving disputes

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Our support team is here to help

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HOST FAQ

Getting Started

What is Staylonger?

How does Staylonger work?

What is Staylonger's role?

What types of properties can I list?

Listing Your Property

How do I create a listing?

What information do I need to provide?

Can I edit my listing after it's published?

What photo requirements should I follow?

Can Staylonger remove my listing?

What rights does Staylonger have to my listing content?

Pricing & Fees

What fees does Staylonger charge hosts?

Can Staylonger change the fees?

When do I receive payment?

How is the Stay Fee determined?

What is the Security Hold?

Can I claim for property damage?

What currency are payments made in?

Are there any other charges I should know about?

Bookings & Reservations

What are Instant Bookings?

Can I decline a booking request?

Can guests request to amend their booking dates?

What happens if a guest wants to cancel?

Can I cancel a confirmed booking?

What if a guest overstays?

How much notice is required to end a booking?

Guest Management

Will I know who is booking my property?

Does Staylonger screen guests?

What are House Rules?

What are Property Conditions?

How do I communicate with guests?

What is the "No Parties" policy?

What are guests' key obligations?

Your Obligations as a Host

What are my key obligations?

What insurance must I maintain?

Legal & Compliance

What are my legal obligations as a host?

What are my tax obligations?

Will Staylonger collect taxes on my behalf?

What if Staylonger collects taxes for my bookings?

What if I don't provide required tax information?

Platform Use & Restrictions

What am I not allowed to do on the platform?

Can I contact guests directly to arrange bookings?

What happens if I misuse the platform?

Can I list my property on other platforms?

Data & Privacy

How is my data stored?

Are backups available if data is lost?

What third-party services does Staylonger use?

What about guest data privacy?

Cancellation & Termination

How do I cancel my Staylonger services?

What happens to my existing bookings if I cancel?

Can Staylonger terminate my account?

What happens after cancellation?

What happens to my listing content after cancellation?

Can I retrieve my data after cancellation?

Liability & Indemnity

What is Staylonger's liability to me?

What am I liable for?

Does Australian Consumer Law apply?

Support & Disputes

How do I contact Staylonger support?

What if there's a dispute with a guest?

What is the dispute resolution process?

STILL HAVE QUESTIONS?