GUEST FAQ

Find answers to common questions about booking with StayLonger

About Staylonger

Learn about Staylonger and how it works

Booking & Payments

Everything about making bookings and payments

Cancellations & Changes

Information about cancelling or changing your booking

Property & Stay Details

Details about properties and your stay

House Rules & Guest Responsibilities

Rules and responsibilities during your stay

Check-In & Check-Out

Information about arrival and departure

Problems & Disputes

Handling issues and disputes

Safety & Security

Your safety and security information

Privacy & Communication

Privacy and communication policies

Contact & Support

How to reach our support team

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Our support team is here to help

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GUEST FAQ

About Staylonger

What is Staylonger?

How does Staylonger work?

Is Staylonger available Australia-wide?

Booking & Payments

How do I book a property?

What payment methods are accepted?

When will I be charged?

Are there any additional fees?

What is a bond, and will I get it back?

Can I request a refund if my plans change?

Is my payment information secure?

Cancellations & Changes

What is the cancellation policy?

Can I cancel my booking after it's confirmed?

Can I modify my booking dates?

What happens if the host cancels my booking?

Property & Stay Details

What amenities are included in a property?

Are utilities included in the rent?

Can I bring pets?

What if the property doesn't match the listing?

House Rules & Guest Responsibilities

What are house rules?

What happens if I break a house rule?

Am I responsible for cleaning the property?

Can I have guests over during my stay?

Check-In & Check-Out

How do I check in?

What time is check-in and check-out?

What if I arrive late?

What should I do on checkout day?

Problems & Disputes

What if something breaks or stops working during my stay?

What if I damage something accidentally?

How do I resolve a dispute with a host?

What if the property is unsafe?

Safety & Security

Is my personal information safe?

What security measures are in place for properties?

Privacy & Communication

How does Staylonger protect my privacy?

Can I communicate with the host outside the platform?

Contact & Support

How do I contact Staylonger support?

STILL HAVE QUESTIONS?