GUEST FAQ

Find answers to common questions about booking with Staylonger

About Staylonger

Learn about Staylonger and how it works

Bookings & Payments

Everything about making bookings and payments

Cancellations & Changes

Information about cancelling, amending, or extending your booking

Property & Stay Details

Details about properties, visitors, pets, and access

House Rules & Guest Responsibilities

Rules and responsibilities during your stay

Check-In & Check-Out

Information about arrival, departure, and overstay

Problems & Disputes

Handling issues, emergencies, and host disputes

Safety & Security

Property safety features and insurance

Privacy & Communication

How to communicate and protect each party's identity

Liability

Liability limits and responsibility for invitees

Contact & Support

How to reach our support team

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GUEST FAQ

About Staylonger

What is Staylonger?

What is Staylonger's role in my booking?

What's included in my stay?

Is this a formal lease or tenancy?

What law governs my booking?

Bookings & Payments

How do I make a booking?

What verification do I need to provide?

What payment methods do you accept?

How do payments work?

Can I pay additional charges with a different card?

Is there a security hold?

What could I be charged for?

Cancellations & Changes

How does cancellation work before check-in?

Can I cancel once I've started my stay?

How do I submit a cancellation?

Can I amend my booking dates?

Can I extend or shorten my stay?

What if the Host cancels?

Are there other costs after cancelling?

Property & Stay Details

What types of properties are available?

Can other people visit or stay with me?

Are pets allowed?

Are there surveillance cameras?

Can the Host enter the property during my stay?

Can I transfer my booking to someone else?

House Rules & Guest Responsibilities

What are my core responsibilities as a guest?

Can I host a party or event?

What about noise and nuisance complaints?

What if I accidentally damage something?

Can I move furniture or access locked areas?

What if I cause a breach that requires changing keys or security?

Check-In & Check-Out

What are check-in and check-out times?

What should I expect at check-in?

What should I do before check-out?

What happens if I stay past my check-out time?

Problems & Disputes

What if there's a problem with the property?

What if there's an emergency?

What if I have a dispute with the Host?

How does Staylonger handle disputes between guests and hosts?

Safety & Security

What safety features must the property have?

What should I do if I notice a safety hazard?

Is the property insured?

Privacy & Communication

How should I communicate with the Host?

Will the Host share my identity or address?

Can I share the Host's identity or address?

Liability

What are the liability limits?

Am I responsible for people I bring onto the property?

Contact & Support

How do I contact Staylonger?

STILL HAVE QUESTIONS?